Returns & Exchanges


Returns policy

We hope that you'll be delighted with everything you buy from us. However, if you're unhappy with your products for any reason, you can return them to us in accordance with this returns policy.

Cancellations & Returns

You have the right to cancel or return your order up to 14 working days following receipt of your goods. This includes your right to cancel your order under the distance selling regulations.

You will receive a full refund including the original postage and packaging for the order if the charge was levied with your original order and it is returned in full. If your order has already been dispatched please refer to our returns information. We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 30 days of the dispatch date. It must be in a saleable condition and in its original undamaged packaging. We will refund the price or replace the product. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you. This does not affect your statutory rights. Other than for defective products, returns outside the timeframe set out above may be accepted at the sole discretion of buzz.

If you wish to return or exchange item please let us know before you send the item back to us, you may email or ring us.

Please retain your return of postage certificate.

Refunds and Exchanges 

All refunds will be made directly back to you using the method you used when you purchased your items and within 14 days of the cancellation of the order or return of the goods. In the event that buzz is unable to credit your original method of payment, we will contact you to arrange an alternate method of refund. On faulty products, after the 14 day cancellation period, we reserve the right to offer a spare part or repair where appropriate. We also reserve the right to offer a replacement item of similar or equal value.

Application Form

Name:*
Email Address:*
Date of Purchase:*
Reason for Return:*
Anti-spam image:*
Write the characters in the image above

Bee a Buzz Giver

Why not donate some extra funds at the checkout to go into the "Buzz Giving" pot for the customer who is finding it difficult to buy all the kit they require - the gesture is small, but the act is endlessly inspiring.
Buzz Giver
 
 

What makes buzz so great?

Firstly we're beekeepers ourselves, so we understand your needs. We're passionate about each of our products and we search the world to bring you the best fabric, fasteners and features.
We are passionate about beekeeping
We travel the world for the best materials