Terms & Conditions


Buzz is in the business of supplying you with great beekeeping attire, but, as in any business, we have to get the legal bits right. So here are our terms and conditions which will apply if you are using this site and/or placing an order with us. These terms apply to goods ordered via the internet or by phone. We reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.

General online terms and conditions

Use of the website

To register with www.buzzbeekeepingsupplies.co.uk and purchase goods from our website, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.  You must inform us immediately of any changes to the information that you provided when registering, by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.

We reserve the right to:- decline a new customer registration or suspend a customer's account at any time and at our sole discretion- in our absolute discretion, to terminate your access to all or part of the services with or without notice- in our absolute discretion, to discontinue the website or services, or any part thereof, at any time, with or without notice.

Availability

Goods are subject to availability.  Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase, we will let you know as quickly as possible and a full refund will be given. Orders that include sale items may be sent incomplete if certain sale lines are out of stock. You will be refunded and notified as above.

Pricing, description and product information

The prices which you must pay for the products that you order are set out on the website at the time you place your order (plus a delivery charge), except where we discover an error in the price of the products you have ordered. In this event, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you, we will treat the order as cancelled. The prices quoted on this website apply only to products sold via this website.  Where the same products are available via another stockist different prices may apply. All prices are shown in £ sterling.

Although we will take all reasonable care to ensure that all descriptions, details and prices of products appearing on the website are correct at the time when the information was entered onto the system, the information appearing on this website at any time may not reflect the exact position at the moment you place an order. Please be aware that the colours and appearance of our garments may vary slightly from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the colour of the product on delivery.

All measurements and sizes are approximate, although we make every effort to ensure that they are as accurate as possible.

Placing an order and order acceptance

The Order Acknowledgement email and order number are our confirmation of your order with us.  Completion of the contract between you and us will take place on dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it.  Buzz will make every reasonable effort to contact you to make delivery, but, if they are unable to do so, then your order will be cancelled and payment returned.

Payment

We take payment from you at the time we receive your order, once we have checked your payment details and stock availability. The address at which your payment method is registered must be the same as your billing address.

Delivery

Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item has been delivered, risk of damage to, or loss of, the item passes to you. For specific delivery options, including international order delivery, please read our delivery section.

Cancellations and returns

You have the right to cancel or return your order up to 14 working days following receipt of your goods. This includes your right to cancel your order under the distance selling regulations. You will receive a full refund including the original postage and packaging for the order if the charge was levied with your original order and it is returned in full. If your order has already been dispatched please refer to our returns information. We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 30 days of the dispatch date. It must be in a saleable condition and in its original undamaged packaging. We will refund the price or replace the product. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you. This does not affect your statutory rights. Other than for defective products, returns outside the timeframe set out above may be accepted at the sole discretion of buzz.

If you wish to return or exchange item please let us know before you send the item back to us, you may email or ring us. 

Please retain your return of postage certificate.

Refunds and exchanges

All refunds will be made directly back to you using the method you used when you purchased your items and within 14 days of the cancellation of the order or return of the goods. In the event that buzz is unable to credit your original method of payment, we will contact you to arrange an alternate method of refund. On faulty products, after the 14 day cancellation period, we reserve the right to offer a spare part or repair where appropriate. We also reserve the right to offer a replacement item of similar or equal value.

Promotions and discounts

In order for a promotion or offer to be applied to your order, a valid promotion code must be entered into the promotion code box on the basket page. Buzz cannot be held liable for not discounting the order if a valid code has not been entered on the website.

Website changes and update

In order to keep our website as accurate and as up to date as reasonably possible, it may be necessary, from time to time, to restrict access to the site in order to undertake necessary maintenance work. We will make every effort to ensure that any down time or restricted access is kept to a minimum. Registration data and certain other information about you is subject to our privacy policy.  We recommend that you read our privacy policy before you accept these terms and conditions.

intellectual property and copyright

The content of the www.buzzbeekeepingsupplies.co.uk website is protected by copyright, trademarks, database and other intellectual property rights.

You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disc (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website without written permission from buzz.

Company details

Registered office: Queen Bee Limited Trading as Buzz is registered at:
Wood Farm, Theale, Somerset, BS28 4SL UK

Bee a Buzz Giver

Why not donate some extra funds at the checkout to go into the "Buzz Giving" pot for the customer who is finding it difficult to buy all the kit they require - the gesture is small, but the act is endlessly inspiring.
Buzz Giver
 
 

What makes buzz so great?

Firstly we're beekeepers ourselves, so we understand your needs. We're passionate about each of our products and we search the world to bring you the best fabric, fasteners and features.
We are passionate about beekeeping
We travel the world for the best materials